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Software Warranty

Lead Up Software offers a standard warranty period of 90 (ninety) days which applies once the system has been accepted or is in production. During this period Lead Up Software will fix any defects which may occur and are within the project scope.

Software Support

Lead Up Software pays particular attention to support and acknowledges that customers require ongoing support for software after deployment. The company views ongoing support as a critical part of the relationship with its customers. A range of support options are therefore provided to customers and the customer may choose which option best suits their requirements. Lead Up Software's support packages includes access to the support help desk via a toll-free phone number and email. A set of response times is offered based on each priority of support request. Support services are available both business hours and after hours, including nights and weekends. Support options are:


Business Hours - Support requests are logged and responded to within 3 business hours and a fault restoration time is provided.



On Call - Lead Up Software will respond to requests for support all hours and the time to respond will be within 2 hours.



On Site Support - Lead Up Software can provide an engineer or engineers to be on site for support.

In addition to the above classic support features Lead Up Software has a well used and established change management system and culture to enable continual enhancements to be made to systems long after they are in production.

Support services are not restricted to fault fixing, but may also include incremental software development, training, consultancy and systems administration.

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