127 Production FrameMaker

<A HREF ="http://web/projects/tcg/Processes/UsrDocOvw/">http://web/projects/tcg/Processes/UsrDocOvw/</A>

This paper, prepared by the Technical Communication Group, gives a birdıs eye view of the process that CiTR technical communicators use to develop user documentation in projects. If you are a project manager or a business development manager, you have to either manage, or set client expectations about, the user documentation process. This paper is for you. The paper is also a useful summary for technical communicators. It contains: - Introduction - What is "user documentation" - The importance of user documentation - The standard life cycle for user documentation - Resourcing the user documentation effort - Critical success factors for user documentation subprojects - Phase by phase 07/11/96 jane 12/12/96 Tony Lupton good / very useful Barry Lagden? Peter Barnes? while Erica is off CiTR Edition 1 completed June 1996 Can be (and should be) used freely within CiTR. Erica Lee and the Technical Communications Group HP379.1 (Synergy) Hackos, J.T. "Managing your Documentation Projects", Wiley, 1994 (available from the CiTR library) Overview [It would be great to have an HTML version of this paper!!]