CiTR Support - Boilerplate for a Support Services Agreement
Object_Id : 190 Title : CiTR Support - Boilerplate for a Support Services Agreement (and how to use it) Node_Type : Production Format : File Directory or Folder Address : http://web/projects/support/External/5.Operational/general_info/about_boilerplate_SSA.html Keywords : SLA contract Abstract : This guide is designed to assist you to prepare a support contract based on the boilerplate Support Services Agreement. The guide also points to the current version of the boilerplate. The boilerplate was originally designed for our Worldtalk customers but should need only minor changes for other supported product sets (I hope! Management of customer support is much easier if all agreements are essentially the same!) Ideally: o the body of the agreement should be applicable for all customers. o changes to suit the particular arrangements for the customer should only be made in the Schedules. o only the list of products in Table 1 of Schedule A and the charges in Schedule C should need filling in/changing and the text remain unchanged. The guide, however, discusses other changes and their impact. Date_Entry_Created : 03/03/97 Entry_Created_By : jane Date_Entry_Last_Modified: 05/02/98 Entry_Last_Modified_By : jane Asset_Qualification : default for specified project use Other_Opinions : Contact_Person : mailto:j.clark@@citr.com.au IP_or_Copyright_Owner : CiTR Support_re_Ownership : Date_Item_Created : first version 1995? Version 3.2 - 25 November 97 Usage_Conditions : Use for support agreements Support_re_Usage_Condns : Authors_and_Contributors: lost in history, although Harry Wengier was probably the instigator. Changes suggested/made by John Gottschalk, Jane Clark and David Spriggs Projects_Used_In : DE670.2 OC669.2 AB653.4 (as basis for their contract) Obtained_From : Derived_From : Related_Items : Template_is_for : Contract Additional_Info :@ 1.2 log @removed MORE tail ; changed icon directory @ text @d1 12 a12 13
CiTR Support - Boilerplate for a Support Services Agreement
Object_Id : 190 Title : CiTR Support - Boilerplate for a Support Services Agreement (& how to use it) Node_Type : Production Format : File Directory or Folder Address : http://web/projects/support/External/5.Operational/general_info/about_boilerplate_SSA.html d37 13 a49 13 Date_Entry_Created : 03/03/97 Entry_Created_By : jane Date_Entry_Last_Modified: 05/02/98 Entry_Last_Modified_By : jane Asset_Qualification : default for specified project use Other_Opinions : Contact_Person : mailto:j.clark@@citr.com.au IP_or_Copyright_Owner : CiTR Support_re_Ownership : Date_Item_Created : first version 1995? Version 3.2 - 25 November 97 Usage_Conditions : Use for support agreements Support_re_Usage_Condns : d60 7 a66 7 Obtained_From : Derived_From : Related_Items : Template_is_for : Contract Additional_Info :@ 1.1 log @Initial revision @ text @d3 1 a3 1
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