CiTR Repository

External Support Operations and Manager Guides


 
Object_Id               : 232
Title                   : External Support Operations and Manager Guides
Node_Type               : Production
Format                  : HTML
Address                 :  http://web/projects/support/External/5.Operational/general_info/top.html
Keywords                : hours
                          response time
                          
Abstract                : This is the access point for sets of pages about/for the
                          External Support group and its projects.
                          
                          It contains (or will contain):
                          
                          o  summaries of the external support work
                          
                          o  lists of charge codes (by customer and by work type)
                          
                          o  then, by customer:
                             -  operational info. such as CiTR personnel involved
                                   and customer contacts
                             -  an operational summary of the contract
                             -  any other information required to perform the support work
                             -  information for the manager of the support work.  
                          
                          
                          NOTE: The directory  http://web/projects/support/External/4.Internal

                          contains various internal-use documents, specifically:
                          
                          -  "meeting_form_with_status" which is a Word document I update
                             roughly weekly with discussion points/status of support 
                             contracts & prospects, for use in support review meetings.
                          
                          
Date_Entry_Created      : 21/07/97
Entry_Created_By        : jane
Date_Entry_Last_Modified: 01/09/97
Entry_Last_Modified_By  : jane
Asset_Qualification     : draft / under construction
Other_Opinions          : 
Contact_Person          :  mailto:j.clark@citr.com.au
IP_or_Copyright_Owner   : CiTR
Support_re_Ownership    : Prepared by Jane Clark and team in non-chargeable 
                          time.
Date_Item_Created       : set of docs. started about May 1997
Usage_Conditions        : yes, please (though they should be treated as confidential!
                          
Support_re_Usage_Condns : 
Authors_and_Contributors: Jane Clark
                          ...
Projects_Used_In        : DE670.2
                          OC669.2
                          TS386.5
                          NA550.3
                          [more to come I hope]
                          
                          
Obtained_From           : 
Derived_From            : 
Related_Items           : 
Reference_Type          : document set
Internal_or_External    : Internal
Additional_Info         :