Object_Id : 232
Title : External Support Operations and Manager Guides
Node_Type : Production
Format : HTML
Address : http://web/projects/support/External/5.Operational/general_info/top.html
Keywords : hours
response time
Abstract : This is the access point for sets of pages about/for the
External Support group and its projects.
It contains (or will contain):
o summaries of the external support work
o lists of charge codes (by customer and by work type)
o then, by customer:
- operational info. such as CiTR personnel involved
and customer contacts
- an operational summary of the contract
- any other information required to perform the support work
- information for the manager of the support work.
NOTE: The directory http://web/projects/support/External/4.Internal
contains various internal-use documents, specifically:
- "meeting_form_with_status" which is a Word document I update
roughly weekly with discussion points/status of support
contracts & prospects, for use in support review meetings.
Date_Entry_Created : 21/07/97
Entry_Created_By : jane
Date_Entry_Last_Modified: 01/09/97
Entry_Last_Modified_By : jane
Asset_Qualification : draft / under construction
Other_Opinions :
Contact_Person : mailto:j.clark@citr.com.au
IP_or_Copyright_Owner : CiTR
Support_re_Ownership : Prepared by Jane Clark and team in non-chargeable
time.
Date_Item_Created : set of docs. started about May 1997
Usage_Conditions : yes, please (though they should be treated as confidential!
Support_re_Usage_Condns :
Authors_and_Contributors: Jane Clark
...
Projects_Used_In : DE670.2
OC669.2
TS386.5
NA550.3
[more to come I hope]
Obtained_From :
Derived_From :
Related_Items :
Reference_Type : document set
Internal_or_External : Internal
Additional_Info :