Telecommunication Service Management

Qinzheng Kong, Graham Chen, and Glenn Holliman

The development of standard platform approaches to the management of telecommunication services is emerging as a key focal point for business re-engineering in the telecommunication industry.

This paper examines the directions in which telecommunication service management is evolving and discusses the general requirements for a TMN management platform architecture. Strategic directions and technical choices are also discussed.

A version of this paper was published in Data Communications OpenView Advisor, Volume 1, No. 8, August 1995.